Finding creative solutions to problems

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Course Objectives:
Most problems at work are complicated. ‘One right answer’ problems are rare and the most common are ‘wicked problems’ and ‘vicious problems’ where cause and effect can harmoniously damage productivity, relationships and the business as a whole. Useful approaches to problem solving include understanding how to work with other people as well as the ability to see the ‘problem’ in as broad a capacity as possible. This 2 day programme focuses on the fundamental distinction between those problems which happen to us - ‘presented problems’ and those problems that we create – ‘constructed problems’ . Both demand different approaches and in this intensive and demanding two-day programme, we investigate them using highly interactive, structured (and very enjoyable!) practical exercises and role-play scenarios.

Contents:

  • Defining what constitutes ‘A Problem’
  • A framework for problem prevention and solution – ‘A Troubleshooting Guide’
    • - The pro-active approach – Preventing “Charging Rhino’s”
  • The two stages of thinking – ‘Constructed’ and ‘Ill-Constructed’ problems
  • The ‘Team’ approach to problem solving – identifying stakeholders
  • Methods to stimulate good, active thinking within the team
  • Decision analysis
  • Solving the presented problem – defining the problem and analysing cause & effect
  • Designing and evaluating solutions
  • Solving constructed problems: Good orientation and idea generation
  • Determining the best way forward
  • ‘Action Sessions’: Delegates are asked to present actions and methods that they will take as a result of attending the course.


Who should attend:
Managers and others in positions of responsibility within organisations whose success at work will be enhanced by the ability to solve problems through adopting creative and practical approaches.

Course benefits:
By the end of this programme, delegates will: -
  • Be able to think about problems in different ways
  • Use a range of techniques to analyse and solve problems at work
  • Find solutions which embrace wider organisational needs
  • Generate better practical solutions


Additional information:


Certificates:
All delegates who successfully complete this course will receive a certificate of attendance.

Trainers background:


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