Training for PAs

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Course Objectives:
This one day workshop looks at management from the PA's perspective. The trainer uses a number of lively discussion led examples combined with a variety of exercises and case studies. This programme is an excellent platform to help PAs succeed in their demanding role.

Contents:
There are a variety of modules that are included within this programme, including;

  • Principals of Managing People
  • The Elements of Management
  • The Skills Needed
  • The Need for Planning
  • Why Plan?
  • 7 Steps of Effective Planning
    • - Prioritisation
  • Deciding What is Important
  • Understanding Dependencies
    • - Setting SMART Objectives - Working with Others
  • What Motivates You?
  • What Motivates Others?
  • When and How to Delegate
    • - Influencing Skills
  • Models of Communication
  • Crystal Clear Instructions
  • Getting Your Ideas Accepted
    • - Being a Team Player
  • Expectations and Work Ethics
  • Assessing Your Team Qualities
    • - Personal Action Plans


Who should attend:
This course is suitable for all Personal Assistants who are new to the role or for the more experienced PAs who wish to develop their people management skills and achieve greater results.

Course benefits:
  • Balance secretarial and supervisory roles
  • Understand the concepts of team buliding
  • Identify individual strenghts in relation to teamworking
  • Delegate effectively
  • Understand how to motivate and encourage team members
  • Develop the skills needed to interview, select, counsel and discipline staff
  • Learn to tackle problems in a focused and logical manner
  • Enhance your ability to identify team training and development needs and implement appropriate solutions


Additional information:
This course aims to introduce delegates to the skills needed to manage effectively, identifying and exploring the best ways to manage others to ensure that objectives are met.

Certificates:
All delegates who successfully complete this course will receive a certificate of attendance.

Trainers background:
The trainer for this course has extensive experience in the design and delivery of training programmes for Personal Assistants, Secretaries and Administration Managers. They have been successfully delivering management, administration and 'organisational skills' related training programmes to both public and private sector organisations for over ten years and previously held a number of senior management positions in industry.

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