Business Skills & Management Development

Advanced Influencing Skills
Assertiveness at Work
Better Proof Reading
Coaching for Leaders & Managers
Coaching Skills for Supervisors and Managers
Counselling skills for the workplace
Customer Care - Developing a Care Culture
Developing Confident Negotiation Skills
Effective Minute Taking
Facilitating with confidence
Finance for non-finance Managers
Finding creative solutions to problems
How to maximise your potential at work
Introduction to purchasing
Managing Conflict in the Workplace
Managing difficult situations on the telephone
Managing Excellent Customer Service
Negotiation Skills for Buyers
Negotiation Skills for senior leaders and managers
Positive influencing skills
Presentation Skills incorporating PowerPoint
Reception and Telephony Skills
Speed Reading
Stress Management
The art of effective communication
The Confident Facilitator - Advanced
Training for PAs

Project Management

Change Management - A guide to implementing change
PRINCE2© - Foundation
PRINCE2© - Practitioner
Project Management for Directors
Successfully Managing Change

Quality & Business Improvement

ISO 14001 - Advanced EMS Auditing
ISO 14001 - An Introduction to the Standard and EMAS
ISO 14001 - Environmental Management Systems Auditor - IEMA Accredited Course
ISO 14001 - Implementing an Environmental Management System
ISO 17025 - Internal Management Systems Auditing in Laboratories
ISO 17025:2005 (formerly ISO/IEC Guide 25) - General Awareness Course
ISO 9001:2008 - An Introduction to the Standard
ISO 9001:2008 - Implementing a Quality Management System
ISO 9001:2008 - Internal Quality Auditor Training
ISO 9001:2008 - IRCA Registered Lead Auditor
LEAN - An Overview
LEAN - Continuous Flow
LEAN - Value Stream Mapping
Managing Your Carbon Footprint
OHSAS Introduction Workshop
OHSAS Lead Auditor Training Course
Risk Management - An Introduction
Risk Management - Creating a Risk Management System
Six Sigma - Champion
Six Sigma - Overview

Health and Safety

Fire Risk Assessment - The Fire (Scotland) Act 2005
Fire Safety & Risk Assessment - The Fire Safety Regulations (Northern Ireland) 2010
Fire Safety & Risk Assessment - The Regulatory Reform (Fire Safety) Order 2005
NEBOSH Award in Health & Safety at Work
NEBOSH National General Certificate
Office Safety
PASMA Certificate of Competency
The Role of the Fire Marshal
The role of the Health and Safety Representative
Working with Display Screen Equipment (DSE)

Professional Selling Skills

First Aid

Anaphylaxis Awareness
Cardiopulmonary Resuscitation (CPR)
Emergency First Aid at Work - Appointed Persons (Northern Ireland)
First Aid at Work - 2 Day Refresher course
First Aid at Work - 4 Day Qualified First Aider

Human Resource Management

Absence Management
An introduction to Employment Law
Bullying & harassment awareness training
Dealing with bullying and harassment in the workplace
Dignity at Work Training
Interviewing skills for the interviewee
Interviewing successfully for recruitment
Managing the Discipline & Grievance Process
Managing unacceptable employee behaviour
Performance Management
Performance Review & Appraisal Skills
Preparing an Induction
Psychological assessment for recruitment and development
Recruitment Interviewing Skills incorporating N.I. Legislation
The Disability Discrimination Act - Implications for Managers
Train the Trainer - ILM (Institute of Leadership & Management) Development Programme
Training Needs Analysis
Understanding The Data Protection Act (1998)