Negotiation Skills for senior leaders and managers
Course Objectives
Senior leaders and managers often have to present a concerted front in dealing with complex negotiation situations. Working as a team instead of as an individual involves different interpersonal skills. The other parties to such negotiations unconsciously observe body language and team dynamics which can help them look for opportunities to divide and conquer.
This highly participative and practical programme gives senior leaders and managers tools, confidence-building and personal behaviour management skills. We work with senior leaders and managers on current issues and build the programme to meet individual and team needs and issues. There will be ample time to practice what is being learned throughout the programme.
Contents
Day One
- Individual and team dynamics in negotiations
- Opportunities and barriers to effective negotiation
- Using a simple structure to plan effective communication
- How behaviour and personality influence the way people communicate
- Win-Win; an introduction to transactional analysis
- Using different styles of language to build rapport
- Exercises and role play of current situations
- Use creative thinking to plan
- Understanding why conflict is inevitable but can be positive
Day Two
- Patterns of behaviour
- Highlight the importance of body language
- Conflict strategies -Develop the skills necessary to handle a variety of everyday confrontational situations
- Identify the areas of potential causes of stress where you can "take control" and plan a positive course of action
- Exercises and role play of current situations
- Turn positive action into positive habits & turn setbacks to your advantage
- Take personal responsibility for what you know and what you need to find out and feedback.
Who should attend
This course is suitable for senior leaders and managers with people responsibilities who can be faced with challenging situations in individual and team negotiations. Senior leaders and managers who want to improve their effectiveness by learning and experiencing different methods of facilitation and communication skills to get results.
Course benefits
Delegates who attend this course:
- improve their understanding of their own personal confidence and personal effectiveness in individual and team situations
- develop successful complex negotiation strategies
- hone the interpersonal skills that are crucial to successful negotiations
- integrate negotiating skills and techniques into their leadership roles
- learn techniques on how to build rapport - sounding competent and confident
- develop their hearing and listening techniques - clarifying with questions
- learn the importance of speaking clearly; speed and pace, reinforcing main points checking and understanding
The course coach will use accelerated learning techniques and video to give participants a 360 degree development experience which they can take into all aspects of their roles. By the end of this course, delegates will be using techniques that can enable them to deal with their own confidence and abilities, recognise potential disagreement and have the capability to handle these situations and get the most positive outcome for all.
Certificates
All delegates who successfully complete both days of this two day course will receive a certificate of attendance.
Trainers background
The trainer is a Chartered Fellow of the CIPD, a master coach and an NLP practitioner. She has significant experience of the public and private sectors working in large and multi-sited operations. An employment law specialist she represents at Tribunal and has a track-record working with trades unions and with job evaluation. The course coach works internationally enabling people to ‘read’ others and in turn improve and develop effective working relationships.
