Managing the Discipline & Grievance Process
Course Objectives
Industrial tribunals are costly, time consuming and debilitating for both the organisation and the individual. This course uses examples to demonstrate to delegates when the process should be instigated and the appropriate methods to employ to effectively manage the Discipline & Grievance process to try and avoid the final course of action - the Industrial Tribunal.
Contents
- Legislation overview
- the discipline and grievance procedure
- the role of ACAS
- employee rights
- industrial tribunals
- rules and procedures
- misconduct/incapability
- fair, constructive and unfair dismissal
- questioning techniques
- communication skills
- planning the interview
The Interview process includes
- Opening the interview
- Creating the right atmosphere
- Clarification of background data
- Probing techniques
- Listening skills
- Controlling the interview
- Gathering information
- Flow of information
- Gathering evidence for all criteria
- Recording the information
The Assessment process includes
- Evaluating evidence
- Information reported
- Validity
- Removing personal bias
- Clear reporting of relevant evidence for each area
- The involvement between management and HR for necessary action
- The use of counselling
Who should attend
All organisations with employees should have at least one individual at Managerial or a more senior level, capable of conducting the Discipline & Grievance process to try to avoid situations which may unnecessarily lead to an Industrial Tribunal.
Course benefits
This programme covers legal compliance with the requirements of the Discipline & Grievance process and delegates will learn and practice through role-play sessions, appropriate methods and techniques to plan and conduct disciplinary interviews; make considered assessment and at all times recognise the employee's rights in grievance issues.
- Understand how to conduct hearings professionally
- Enhance the professionalism of the team and the organisation making it a better place to work
- Prevent problems escalating
- Ensure that hearings are conducted fairly to enable just decisions to be made
- Decrease the possibility of successful tribunal claims
- Enable managers to deal more effectively with stressful situations
Participants take part in interactive demonstrations of managing Discipline and Grievance scenarios. Throughout these role plays delegates will receive feedback on how to conduct an investigatory interview, chair a disciplinary interview, chair an appeal hearing and chair a grievance hearing.
Certificates
All delegates who successfully complete this course will receive a certificate of attendance.
Trainers background
The trainer for this course has extensive experience in design and delivery of Disciplinary & Grievance training and have considerable experience as an advisor at Industrial Tribunal. They have been successfully delivering training to both public and private sector organisations for over ten years and previously held a number of senior management positions in industry.
