Professional Investigation Skills
Course Objectives
A failure to investigate an incident effectively, or in an unprofessional manner, can have extremely costly and far-reaching consequences for Government Departments, Business Organisations and Professional Service Providers alike. Research proves that a simple failure to professionally investigate a complaint, incident or accident; or to identify a breach in the security system can lead to the continued loss of valuable product or processing capability, or worse, loss of external confidence and professional image. Failures end up in Court and may be broadcast by the media with all of the subsequent reputational damage that media speculation brings.
Contents
To develop the skills, knowledge and competencies required to plan and undertake professional and
best practice compliant workplace investigations.
Programme Content
- The Role of the investigator
- The impact of personal bias and external influences
- The What, So What, Now What approach to investigation processes and protocols
- Getting to the facts;
- Keeping feelings in their right place;
- Focusing on the future by conducting Professional Interviews
Planning and Preparation
Engaging and Explanations
Account Clarification and Challenge
Closure
Evaluation
- Recording the information:
Written information
Scene sketching and the benefit of drawings and maps
Scene photography
- Types of Evidence:
Primary
Secondary
Tertiary
- Specialist investigations:
Information and data security
Road traffic and vehicle incidents
Security breaches
Health and safety incidents
Malicious damage
Criminal activity
- Specialist skills:
Scene preservation and control
Collating and assessing the evidence
Effective Report writing and making recommendations
Presentation of evidence.
The programme is aimed at Managers, Senior Supervisors and Subject Matter Specialists who have
a requirement to plan, undertake, gather and collate evidence about incidents.
The programme is ideal for those who investigate breaches of physical and information security, internal criminal or malicious activity, health and safety incidents, human resources or other work based incidents.
Course benefits
- Gathering of best evidence.
- Professional recording of evidence in statement, photographic, cartographic formats.
- Robust and justifiable decision-making.
- Brings a professional and best practice baseline to all investigatory activity.
Additional information
This programme will be delivered in an interactive format. The facilitators will use a combination of formal and informative presentations and these will be supported by a number of practical exercises and case studies, will increase in difficulty as the programme progresses.
Programmes will of course be tailored to the exact needs of the client and will focus on an agreed agenda that will ensure maximum benefit for the client and participants.
Certificates
All delegates who successfully complete this course will receive a Certificate of Attendance.
Trainers background
Brian Grimshaw, MEd. MSSc. is a Visiting Research Fellow at the School of Law, Queens University Belfast. He specialises in Corporate Governance and Data Protection Training and has been successfully delivering Management and Senior Management Level programmes in an independent capacity for over 20 years.
