Sales interview specialist
Course Objectives
This interactive one day programme is design to help sales advisors enhance their core skills of customer contact and influence. Delegates will have the opportunity to develop their existing knowledge of persuasive and influential communication skills, helping to take their telephone communication style to a different level through exploring and practicing a variety of different techniques.
Contents
By the end of this course each delegate will be able to:
- Describe how customers currently consider their mortgage buying experience
- Identify what improvements could be made to make the process more engaging
- Use effective questioning and listening skills to control and guide the interview
- Listen carefully to be able to understand the customer’s needs and intentions
- Understand how verbal and physical body language can be used to develop rapport
- Apply empathy and influencing skills when appropriate
This programme is designed specifically for Telephone Sales Staff and Managers who are responsible for conducting exploratory and fact finding interviews with customers over the telephone.
Course benefits
Additional information
Certificates
All delegates who successfully complete this course will receive a Certificate of Attendance.
Trainers background
The trainer for this course has extensive experience in design and delivery of marketing and sales related training programmes. They have been successfully delivering training to both public and private sector organisations for over 20 years and previously held a number of senior sales positions in variety of industries.
