Effectively communicating and selling to customers

Course Objectives

This programme is delivered over two separate half-day modules.

Module one (morning)

Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with everyone - especially customers. Central to the delivery of this programme are understanding important elements of emotional intelligence which demonstrate how to rescue potentially costly situations where communication appears to have broken down.

Module two (afternoon)

The second module provides delegates with an understanding of the sales process and the vital role that plays within any organisation. It will also provide tools for overcoming objections, how to suggestive sell effectively as a result of exploring the customer's needs as well as the importance of closing the sale.



Contents Who should attend Course benefits Additional information Certificates Trainers background