Anger management - channeling emotion positively

Course Objectives

Anger is an emotion that exists in all sentient beings. Dogs get angry, wasps get angry (often quite easily!), and so do humans. You donít have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Yet research and facts tell us that those capable of managing their anger effectively, are much more successful at work (and quite probably at home too) than those who donít.

An employee who can productively confront a colleague about his negative attitude increases his teamís chance of success as well as reducing the potential for conflict. The customer service executive who can defuse an angry customer not only keeps their customer loyal but makes their own day more enjoyable too. This one-day programme is designed to help give you and your organisation that edge.

Contents Who should attend Course benefits Additional information Certificates Trainers background