Anger is an emotion that exists in all sentient beings. Dogs get angry, wasps get angry (often quite easily!), and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Yet research and facts tell us that those capable of managing their anger effectively, are much more successful at work (and quite probably at home too) than those who don’t.
An employee who can productively confront a colleague about his negative attitude increases his team’s chance of success as well as reducing the potential for conflict. The customer service executive who can defuse an angry customer not only keeps their customer loyal but makes their own day more enjoyable too. This one-day programme is designed to help give you and your organisation that edge.
The first part of the programme is spent getting to know participants and discussing what will take place during the workshop. Delegates will also have an opportunity to identify their personal learning objectives.
- What is Anger?
- Costs and Pay-Offs
- The Anger Process
- How Does Anger Affect Our Thinking?
- Understanding Behaviour Types
- Managing Anger
- Communication Tips and Tricks
- Workshop Wrap-Up
At the end of the course, students will have an opportunity to ask questions and fill out an action plan.
Included in the price is a course for up to 12 delegated and includes Student Workbooks, Quick Reference Guides and a copy of the course slides.
The course is aimed for those who have trouble controlling anger or those who want to learn more about it. Particularly those people who have to deal with angry people or customers.
There are no additional requirements needed to attend this course.
All delegates who successfully complete this programme will receive a Certificate of attendance.