Customer Care - Developing a Care Culture

Course Objectives

Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care within their organisation.



Contents Who should attend Course benefits Additional information Certificates Trainers background