The Proficient Supervisor and Manager
Course Objectives
When professionals are given new leadership responsibility, their success depends on how quickly they adapt people-management skills to complement their expert knowledge. These essential skills for new supervisors and managers do not come naturally and this course demonstrates what is required and how it can be learnt. Delegates will develop the confidence to put their newfound skills and management techniques into practice and begin the process of effective, professional supervisory control.
Contents
- State the principles and main roles of management
- Recognise the effectiveness of different motivational tactics
- Discuss effective staff incentive programmes
- Plan a systematic approach to staff development
- McGregor's Theory X & Y
- Transactional Analysis - PAC Theory
- Practice the skills of assertiveness and active listening
- Identify and use the different component parts of the coaching cycle
- Consider delegation as a staff motivational tool
- Dealing with difficult issues and difficult members of staff
- An introduction to Assertiveness
- Your Bill of Rights
- Situational Leadership
- Use a simple problem solving structure
Who should attend
This course is intended for supervisors, team leaders or managers who may have some experience within their role but have received little or no formal training. Especially suitable for people willing to embrace new ideas and adapt or enhance their people management style and skills.
Course benefits
Delegates will benefit greatly from the highly interactive nature of this training course. The theory behind effective people management is put to the test immediately in a simulated environment through a variety of practical individual and team-based exercises.
Additional information
The programme deals with people management issues with clear guidelines every step of the way. Tutorial sessions, case studies, and practical exercises make this an action packed day.
Certificates
All delegates who successfully complete this course will receive a certificate of attendance.
Trainers background
The trainer for this course has extensive experience in design and delivery of Management and Supervisory development training programmes. They have been successfully delivering training to both public and private sector organisations for over ten years and previously held a number of senior management positions in industry.
