Managing unacceptable employee behaviour
Course Objectives
The aim of this course is to enable delegates to protect themselves and their organisation from grievance and legal disputes which could damage the reputation, operations and possibly profitability of their business.
Contents
By the end of this course each delegate will be able to;
- Describe the seven types of difficult employees
- Identify different styles of leadership and understand when to apply them
- Identify the root causes of performance shortfall
- Explain how to measure poor performance objectively
- Establish a system for dealing with poor performance, misconduct and gross misconduct
- Describe when to take corrective or punitive action
- Describe the proper procedures for dealing with employees who are off sick
- Demonstrate how to change behaviour using a counselling style of communication
- Prepare for and conduct a performance review meeting
- Demonstrate the coaching cycle
- Describe what actions amount to gross misconduct
- Draft a proper disciplinary procedure for their business
- Describe the fair grounds for dismissal
- Explain the legal obligations when terminating employment
- Create warning letters and letters of dismissal
- Describe the motivational and legal risks associated with failure to discipline properly
This course is ideal for Team Leaders, Managers and Supervisors who have direct responsibility for staff and wish to manage and be seen to manage an environment where standards of performance and conduct are understood and respected.
Course benefits
This programme has been designed to provide managers and team leaders with effective tools and techniques to manage difficult employees in a professional and legitimate manner.
Additional information
Through the inclusion of role play delegates will become involved in demonstrating challenging interview scenarios.
Certificates
All delegates who successfully complete this course will receive a certificate of attendance.
Trainers background
The trainer for this course is a Fellow of the Chartered Institute of Personnel Development and holds a variety of coaching and NLP (Neuro Linguistic Programming) qualifications which she uses in performance coaching, stress and change management. She is especially well-suited to training programmes which involve problem solving, both with people and situations, and issues relating to human resource management.
