Behavioural Skills courses

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Often managers are concerned when asked to give information or news to staff. Sometimes this also requires effective negotiation, stress, conflict management skills and behaviours. This course aims to look at the professional and work-life balance issues for managers in potential stressful facilitation situations.

This highly participative and practical programme gives managers tools, confidence-building and personal behaviour management skills. We work with managers on current issues and can tailor the programme to address current needs and issues. There will be sufficient time to practice what is being learned throughout the programme and by the end of this course, delegates will be using techniques that can enable them to deal with their own confidence and abilities, recognise potential disagreement and have the capability to handle these situations.

This programme is designed to provide delegates with the ability to construct a persuasive and compelling argument and to be able to present it with authority and confidence. The programme is designed utilising techniques derived from Neuro Linguistic Programming (NLP) that will enable you to construct a business proposition and present it in a fashion that captures the imagination of your audience. Throughout the two days, delegates will explore tools and techniques that can help them prepare the basis for their proposal with informal 'corridor' or 'elevator' conversations, develop rapport with their counterparts and defuse tension and disagreement.

As well as demonstrating how to prepare your most effective, interesting and memorable presentations, by the end of this course you will have been given detailed feedback on your natural, professional style and you will have been shown how you can work your delivery, persuasive language and audience interaction to maximise your impact.

Throughout this two day programme, digital recordings will be used and played back on regular occasions to help delegates follow their progress. Even the experienced presenters amongst the group will enjoy the core modules on channelling nervous energy positively; developing excellent oratory techniques and effectively using all aspects of %u2018presenting language%u2019 to inspire their audience and instil confidence.



Anger is an emotion that exists in all sentient beings. Dogs get angry, wasps get angry (often quite easily!), and so do humans. You donít have to be a psychologist to know that managing anger productively is something few individuals, organisations, and societies do well. Yet research and facts tell us that those capable of managing their anger effectively, are much more successful at work (and quite probably at home too) than those who donít.

An employee who can productively confront a colleague about his negative attitude increases his teamís chance of success as well as reducing the potential for conflict. The customer service executive who can defuse an angry customer not only keeps their customer loyal but makes their own day more enjoyable too. This one-day programme is designed to help give you and your organisation that edge.



This comprehensive one day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables them to communicate with more confidence and develop positive, assertive responses to a wide range of situations.

This comprehensive two day programme provides delegates with a thorough grounding in cognitive question testing methods combined with practical experience in cognitive interviewing skills. The course also covers the analysis and reporting of cognitive interview data. Participants will learn through a combination of taught and practical sessions and a structured role-play on the afternoon of day two. Delegates should also expect some additional homework. By the end of this programme delegates will be able to:
  • determine when question testing is needed
  • design an appropriate sampling strategy
  • design cognitive testing
  • take into account different cognitive interviewing methods and their uses
  • conduct cognitive interviews
  • note-take effectively and report back on the test
  • plan and conduct a cognitive test
  • sell question testing to sponsors and clients


When faced with a fellow colleague who is in need of support it is often of great value to have some effective counselling skills. Sometimes employees need help because they are under stress, bereaved or experiencing personal or work related problems. Cosensa's counselling skills training course is designed to equip delegates with the fundamental knowledge, skills and awareness to adequately support fellow colleagues in the workplace. Despite the seriousness of the topics covered, delegates can expect a lively, enjoyable and interactive course.

The ability to negotiate with skill and preparedness in a variety of different scenarios is an essential contributor to successful organisational performance. This one day programme introduces participants from all disciplines to the fundamental skills and techniques of negotiating, enabling them to become significantly more persuasive and influential by helping them develop more confident and professional styles of communication. All delegates on this programme will engage in exercises that facilitate the transfer of the practical skills studied for use into the workplace.

In todayís volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships ó and career success.

The first step in building better work relationships is to become aware of the differences among people ó and to be willing to accept these differences as a positive force within an organization. And it all starts with you.

This seminar will prepare you to create better work relationships by becoming a ďconscious communicator.Ē Youíll return to work better able to build constructive and beneficial work relationships both within your own team and inter-departmentally, by learning how to analyze situations and consciously select and use productive communication strategies.



All staff have the right to be treated with dignity, respect and courtesy. The workplace should be free from harassment, bullying, victimisation and discrimination and employees have a right to be valued for their skills and abilities.

This one-day Dignity at Work awareness programme covers behaviours that constitute discrimination, bullying and different forms of harassment. Discussion will focus around your organisation's Dignity, Diversity and Equality Policies. The trainer will explain what your Senior Management Team would view as inappropriate behaviour and how the organisation expects itís employees to feel valued and that they should never feel their position threatened.



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