Human Resource Management courses

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Industrial tribunals are costly, time consuming and debilitating for both the organisation and the individual. This course uses examples to demonstrate to delegates when the process should be instigated and the appropriate methods to employ to effectively manage the Discipline & Grievance process to try and avoid the final course of action - the Industrial Tribunal.

The aim of this course is to enable delegates to protect themselves and their organisation from grievance and legal disputes which could damage the reputation, operations and possibly profitability of their business.

This programme is designed for people who are responsible for managing others and their performance. Effective performance management of each individual member of the team is critical in today's increasingly competitive environment and the aim of this course is to enable delegates to achieve their business objectives by developing the skills of their staff and improving all aspects of operational performance.

Performance reviews are one of the most challenging responsibilities that successful managers and leaders face. Used effectively, the review and appraisal process can help the manager qualify and quantify the work their staff can achieve, identify the training and development they require and motivate them to reach the agreed targets.

This course demonstrates some of the most effective methods of achieving greater levels of performance and more demanding targets from your staff.

Induction training is absolutely vital for new employees. Good induction training can ensure your new employees are retained and are able to settle in quickly and happily to a productive role. Induction training is as much about training in specific skills as it is about the basics seasoned employees take for granted: what the shifts are; where the notice-board is; what's the routine for holidays, sickness; what's the dress code etc. New employees need to quickly embrace the organisation's mission, goals and philosophy; personnel practices, health and safety rules, and of course the job they're required to do, with clear methods, timescales and expectations. This course is designed to help delegates design a suitable and efficient induction programme for their own working environment.

This workshop provides a comprehensive overview of the uses of psychological assessment in the workplace. It exposes some of ithe myths and preconceptions which confuse this subject and provides a framework to enable participants to distinguish between good and poor practice.

This interactive one-day training course provides guidance on preparing adequately, interviewing expertly and avoiding the legal pitfalls of an interview. It has been specifically designed for organisations in Northern Ireland to address the unique employment legislation that exists in the country.

The DDA came into effect in 1995. It has been amended a number of times since by regulations implemented in Northern Ireland.

Anyone with a disability is protected by the DDA. The DDA defines disability as “a physical or mental impairment which has a substantial and long-term adverse effect on a person’s ability to carry out normal day-to-day activities”. This includes significant sight loss.

The types of discrimination it can help you challenge are:

  • direct discrimination (such as a ban on employing blind people)
  • disability related discrimination (for example, a taxi driver refusing to take a blind passenger because they have a guide dog)
  • failure by an organisation to make a reasonable adjustment to allow you access to goods, facilities and services victimisation
  • harassment.

In 2010, the DDA was replaced with the Equality Act in England, Scotland and Wales. The information on this outline now only relates to Northern Ireland.

The Disability Discrimination Act 1995 (DDA) requires reasonable adjustments for both customers and employees with disabilities. The Act places a number of Duties on all businesses who provide goods, facilities and services to the public and this one-day highly participative programme is designed to quickly bring delegates up to speed regarding their own and their organisation's duties and obligations.



The Equality Act (2010) supersedes the Disability Discrimination Act 1995 (DDA) in Scotland, England and Wales and requires reasonable adjustments for both customers and employees with disabilities. The Act places a number of Duties on all businesses who provide goods, facilities and services to the public and this one-day highly participative programme is designed to quickly bring delegates up to speed regarding their own and their organisation's duties and obligations.

This three day course is unique to Cosensa and provides delegates with the special ability to effectively train staff. Training must have specific objectives, be well structured and include elements of evaluation for it to be truly effective. Train The Trainer provides delegates with the skills to design, train, assess and track effective training programmes. Delegates will learn how to design training for groups of varying sizes, learning styles and experience. We focus on delivery skills (body language, voice projection etc.) including classic techniques about handling difficult trainees and controlling the group.

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