The content for this in-depth course includes:
- Understanding why conflict is inevitable.
- Explore the five conflict management styles people adopt, and the effectiveness of each.
- The modern approach to conflict management – creating an environment of psychological safety which promotes creativity, curiosity, collaboration, social support, developing your whole self, trust, blame-free working and a positive culture.
- Distinguish between aggressive, passive, and assertive communication.
- How to maintain composure when responding to conflict situations.
- Techniques to turn potential conflict situations into positive conversations.
- Use skills to manage verbal and non-verbal language to de-escalate the situation.
- How to approach and hold courageous conversations that can stop conflict escalating.
- Providing feedback in a manner that promotes positive outcomes rather than confrontation.
- Explore how to encourage and cultivate an environment of positive conflict.
By the end of this course delegates will have the skills to:
- Recognise different peoples conflict management style and apply positive communication that encourages openness and collaboration.
- Create a culture of psychological safety so that everyone in the team can work collaboratively in a safe, trusting and blame-free environment.
- Handle a variety of everyday confrontational situations effectively, stopping them from escalating, and turning them into positive conversations
- Approach and hold positive conversations in difficult circumstances.
- Provide feedback in a manner that gets positive outcomes.
- Create an environment where positive conflict is encouraged to solve problems, debate and resolve issues.
This programme is ideal for those who manage or supervise teams and are looking to understand how managing any conflict which arises can be used positively, rather than viewed as a negative.
Introduction, but would also benefit managers who have some experience of dealing with conflict.
This is an intensive one-day programme which is specifically designed to instruct delegates on the most effective techniques that can be used to reach positive resolutions whilst cooling heated situations. Practical interactive exercises are deployed throughout the day to ensure best understanding for real-life situations.
There is no pre-course work for this course.
Having Courageous Conversations
Managing Effective Teams
All delegates
who successfully complete this course will receive an electronic certificate of
attendance on request.
We deliver our Conflict Resolution course throughout the UK and beyond. We can facilitate onsite at your premises, as a virtual training option for those who are working from home or at any number of venues in Belfast, Glasgow, Edinburgh, Aberdeen, Inverness, Newcastle, Manchester, Leeds, Birmingham, Cardiff or London. Contact Us for more information or click the green button below to see when we are next running this as an open course anyone can attend.
Chat with us via Whatsapp