On completion of this training, delegates will be equipped with the skills to identify the most effective tools and techniques to manage difficult employees in a professional and legitimate manner.
This course is ideal for Team Leaders, Managers and Supervisors who have direct responsibility for staff and wish to manage and be seen to manage an environment where standards of performance and conduct are understood and respected.
Middle or Line Management
This programme has been designed to provide managers and team leaders with effective tools and techniques to manage difficult employees in a professional and legitimate manner.
No pre-course work required.
Having Courageous Conversations
Essential Leadership and Management Skills
Effective Middle Management - An essential skills programme
All delegates who successfully complete this course will receive an electronic certificate of attendance.