v1.15

Leading and Training NESB Colleagues

Leadership & Management

Course Duration: One Day

Course Overview

Communicating with employees who do not have English as their first language presents unique communication challenges for managers, team leaders and co-workers. This short programme supports managers on their journey to building communication bridges with those from a non-English speaking background (NESB).

Content

  • The challenges of dealing with NESB team members
    • What emotions do the challenges bring and how to overcome them
  • Emotional Intelligence/empathy and how to use it
  • Understand the mental process of how a non-native English speaker:
    • receives, translates and processes information
    • formulates a response, translates it and then communicates it
  • Simplifying language to ensure better understanding, without reducing the impact of the message
  • Use of language and jargon
  • Using non-verbal communication styles effectively
  • Barriers to communication and how to overcome them
  • Practical methods to reinforce messages

Learning outcomes

Who should attend

Level

Additional information

Pre-course work

Further courses to consider

Certificates

Looking For Pricing Information?

Call +44 (0) 28 9043 9624
Or Book Online

View Full Course List

View Full Course List

Leading and Training NESB Colleagues

Book Now

We are here to help!

For any queries regarding any of our courses please Contact us at enquiries@cosensa.co.uk

Please click here for more information on how we use cookies on this website

Close
Subscribed