This course includes a variety of modules including:
- The receptionist's role
- The welcome greeting and managing reception
Image, appearance and behaviour
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Essentials of customer care
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Communication skills
- Dealing with difficult people and handling complaints
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Professional telephone behaviour
- Assertive, aggressive and passive behaviours
- Developing an effective telephone manner
By the end of this course delegates will have the skills to:
- Present a professional image through effective communication and customer care
- Build rapport through adjusting tone and demeanour
- Deal with complaints and difficult people
- Enhance client retention by being professional, courteous and willing to help
This course is an excellent introduction to dealing with callers on the telephone, greeting visitors professionally and courteously and gaining a better understanding of effective communication skills and styles. If you are interested in this course, you may also find our 'Training for PAs and EAs' and 'Managing Effective Meetings' courses of interest.
No pre-course work required.
Effective Communication Skills
Time Management
Effective Minute Taking
All delegates who successfully complete this course will receive an electronic certificate of attendance.
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