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Managing What Matters: People Powered Performance

Leadership & Management

Course Duration: Six modules

Course overview

Whether you’re a first-time manager, team leader, or someone who’s suddenly found themselves in charge, Managing What Matters gives you the skills, confidence, and tools to lead people well and deliver results that matter.

Delivered over six interactive modules, this programme blends expert-led training and facilitation with practical exercises and peer learning. The programme offers serious management skills at a sensible price and is delivered live online, with each module running from 9am – 1.30pm over Zoom.

You’ll walk away with the tools you need to manage well and a complete Implementation Plan ready to put into action immediately so that you can apply your learning in the real-world context of your working environment.

Content

The Six Modules:

Managing with Purpose:  The evolving role of today’s manager as a leader of culture, outcomes, and resilience.
Unlocking Potential in People & Teams : Empowerment, trust, and accountability as drivers of performance and engagement.
Communication & Influence : Using dialogue, presence, and storytelling to lead change effectively.
Coaching, Delegation & Development : Practical tools for enabling growth in others while driving productivity.
Performance Matters : Building aligned performance, real-time feedback cultures, and constructive conversations.
Innovation from Within : How to build and sustain creative capacity and problem-solving energy in teams.

Learning outcomes

Participants will leave with the skills and confidence to manage people and teams more effectively, and a clear & actionable team development plan for future growth.

Who should attend

First-time managers
Team leaders
People promoted without formal management training
Aspiring managers ready to step up
Leaders looking for a refresher of their skills to improve their competence and confidence

Level

Team leaders or anyone new or experienced in a management position.

Course benefits

Investing in confident, competent managers matters. When managers know how to lead people well, the impact is felt right across the organisation.

Well-trained managers help organisations to:

Boost performance and productivity : Confident managers set clear goals, coach effectively, and keep teams focused on what matters most.
Increase engagement and retention:  People stay longer and contribute more when they feel supported, valued, and heard by their manager.
Build healthier, happier teams:  Managers who communicate well and handle challenges constructively create psychologically safe workplaces.
Strengthen organisational culture : Competent managers model the values and behaviours that shape positive, inclusive, high-trust cultures.
Reduce conflict and burnout : Trained managers spot issues early, give balanced feedback, and prevent small problems becoming big ones.
Enable innovation and change : When managers empower others and encourage fresh thinking, ideas and improvements flourish.
Improve customer and service outcomes : Engaged, well-led employees deliver better experiences for your customers.
Develop the next generation of leaders:  Great managers develop great people, ensuring a stronger leadership pipeline for the future.

Deliver measurable return on investment : Enhanced performance, lower turnover, and higher morale translate directly into organisational resilience and efficiency.

This isn’t a theoretical programme, it’s hands-on, practical and full of actionable tools, tips and tactics for use in the real world, ready to go from Day 1.

Pre-course work

Participants will be asked to complete a short online DISC assessment before the first module. All other course work will happen in the sessions themselves. Participants will be encouraged to try out their new skills with their team as part of their every day work between sessions.

Further courses

ILM Level 3 Award in Leadership and Management

ILM Level 3 Certificate in Leadership and Management

ILM Level 5 Certificate in Leadership and Management

ILM Level 5 Diploma in Leadership and Management

Certificates

All delegates who successfully complete this course will receive an electronic certificate of attendance on request.

Trainers

The programme has been designed and is being exclusively delivered by three training associates: Rebecca Maxwell, Janis Bovaird-Martinez and John Drysdale.

Rebecca Maxwell
An experienced business strategist, management and leadership development professional & Executive Coach, Rebecca brings additional skills in facilitation, strategy planning, business development & networking. As a leader herself for many years, she has managed teams of all sizes, led multimillion pound construction & urban regeneration projects, spearheaded service transformation initiatives & steered communities through emergencies & crises. She is currently a Non Executive Director on the NHS Golden Jubilee University Hospital Board and has previously held the role of Non Executive Member of Wrexham Glyndwr University and chaired their Strategy & Finance Committee.

Janis Bovaird-Martinez
Janis is a qualified Coach, Leadership Development Specialist and has a breadth and depth of experience across the field of HR. Through the HR roles she has held within Retail, Logistics and Corporate settings, she has 30 years’ experience of Coaching and Developing Senior Leaders, alongside a proven track record of putting it into practice with her own teams.

John Drysdale
John enjoys helping people be the best version of themselves and has coached and trained thousands of people to communicate, present, lead, manage, influence and engage. He is a speaker, Executive & Business coach, facilitator and trainer. John also delivers certified training within the ILM standards & is skilled at developing people to progress & develop others in turn.

Programme dates, costs and booking

Online programme will run 9am – 1.30pm on the following dates: