Having Courageous Conversations

By the end of this course delegates will have the skills to:

• Recognise the different personality types
• Understand what causes difficult behaviour
• Avoid getting into an argument
• Recognise what not to do or say either in person or on the phone
• Defuse difficult situations

This course will be of value to managers, supervisors, customer service staff, front line and call centre staff.

Introduction

All our training programmes are delivered in a positive manner and in risk free environments. This course is designed to give delegates the opportunity to learn, practice and receive feedback on the skills and behaviours they want to develop.

No pre-course work required

• Assertiveness at Work
• Positive Influencing Skills
• Developing Confident Negotiation Skills

All delegates who successfully complete this course will receive an electronic certificate of attendance.

We deliver our Having Courageous Conversations course throughout the UK and beyond.  We can facilitate onsite at your premises, as a virtual training option for those who are working from home or at any number of venues in Belfast, Glasgow, Edinburgh, Aberdeen, Inverness, Newcastle, Manchester, Leeds, Birmingham, Cardiff or London. Contact Us for more information or click the green button below to see when we are next running this as an open course anyone can attend.