Beginning with a gentle, but positive method of implementing pro-active customer service calls on Day One, this programme will conclude with a focus in Day Two on professional telephone marketing and cold calling aimed at identifying and developing new business opportunities in the short, medium and long term. Delegates will practice using appropriate questioning techniques; how to identify selling opportunities as well as act upon them appropriately. This programme includes simulated role-play that encourages a mature, thoughtful approach to business development via telephone sales and marketing.
By the end of this course delegates will have the skills to:
- Delegates will be given the tools to take a more confident and assertive approach to each sales call
- The importance of effective listening is stressed
- Role play allows the trainer to assess and critique each delegate's approach to a sales call
- This course will enable each delegate to become more effective in their sales role
This programme is ideal for customer service and sales-team advisors who have direct responsibility for making appointments and developing new and existing business opportunities with customers on the phone.
This course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help each delegate understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections and building rapport are all explored and practiced using role-play scenarios.
No pre course work required.
Positive Influencing Skills
Presentation Skills
All delegates who successfully complete this course will receive an electronic certificate of attendance.
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