Effective Communication Skills

By the end of this course delegates will have the skills to:

• Choose the best medium for effective communication.
• Use the conversation cycle to communicate clearly and politely.
• Use effective questioning.
• Actively listen to others
• Use body language appropriately and to build rapport
• Understand when people are an an unresourceful state and how to communicate to get effective outcomes.
• Communicate in an influential manner

This course is suitable for all employees who are looking to improve their effectiveness by exploring different methods of communication and skills.

Introductory

Delegates who attend this course will benefit from a better understanding of:

• How to build rapport - sounding friendly and confident
• Hearing and listening techniques - clarifying with questions
• Speaking clearly - speed, articulation, sentence structure, reinforcing main points
• Checking understanding

No pre course work required.

Assertiveness at work
Positive influencing skills
Negotiation skills
Coaching skills

We deliver our Effective Communication Skills course throughout the UK and beyond.  We can facilitate onsite at your premises, as a virtual training option for those who are working from home or at any number of venues in Belfast, Glasgow, Edinburgh, Aberdeen, Inverness, Newcastle, Manchester, Leeds, Birmingham, Cardiff or London. Contact Us for more information or click the green button below to see when we are next running this as an open course anyone can attend.