v1.15
What we do

Overview

Full Course List

Open Courses

In-House Training

E-Learning

Executive Coaching

Business Consultancy

Distance Learning

How we do it

Virtual Classroom

In-House

Coaching Services

Resources

Case Studies

> Home > Courses > Conflict Resolution

Conflict Resolution

Human Resource Management

Course Duration: One day

Course Overview

Conflict in the workplace is a normal and regular occurrence and can be a healthy basis for development and growth. Different people’s opinions and perspectives can often lead to creative solutions when channelled in a productive way. Confident and skilful communication in the workplace allows for the resolution of conflict. Being excellent at resolving conflict creates a more productive work environment and helps build strong working relationships. On the other hand, ill-thought-out verbal and non-verbal communication can escalate small issues into much more complex and challenging situations which are difficult to overcome.

This practical short course will demonstrate tools and techniques you can use to resolve conflict with confidence through excellent communication with your colleagues, contractors or customers.

Content

The content for this in-depth course includes: 
  • Understanding why conflict is inevitable
  • Understanding how conflict can be positive
  • Traditional ways of dealing with conflict
  • Patterns of behaviour
  • Learn a preference for coping with conflict
  • Distinguish between aggression, assertion and submission
  • The three stances  - Aggressive  - Assertive  - Passive
  • Conflict strategies 
  • Manage conflict both internally and also with customers and suppliers
  • Develop the skills necessary to handle a variety of everyday confrontational situations

Learning outcomes

Who should attend

Level

Course benefits

Pre-course work

Further courses to consider

Certificates

View Upcoming Dates Print this Page

Related Courses

Human Resource Management

Managing the Discipline and Grievance Process
Find Out More

Human Resource Management

Performance Review and Appraisal Skills
Find Out More

Human Resource Management

Delivering an Induction
Find Out More

Human Resource Management

Interviewing Skills for the Interviewee
Find Out More

Looking For Pricing Information?

Call +44 (0) 28 9043 9624
Or Book Online

View Full Course List

View Full Course List

Conflict Resolution

Book Now

We are here to help!

For any queries regarding any of our courses please Contact us at enquiries@cosensa.co.uk

Please click here for more information on how we use cookies on this website

Close
Subscribed