Cosensa - Leading and Training NESB Colleagues

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Course Overview

Communicating with employees who do not have English as their first language presents unique communication challenges for managers, team leaders and co-workers. This short programme supports managers on their journey to building communication bridges with those from a non-English speaking background (NESB).

Content

The challenges of dealing with NESB team members

What emotions do the challenges bring and how to overcome them

Emotional Intelligence/empathy and how to use it
Understand the mental process of how a non-native English speaker:

receives, translates and processes information
formulates a response, translates it and then communicates it

Simplifying language to ensure better understanding, without reducing the impact of the message
Use of language and jargon
Using non-verbal communication styles effectively
Barriers to communication and how to overcome them
Practical methods to reinforce messages

Learning outcomes

Who should attend

Level

Additional information

Pre-course work

Further courses to consider

Certificates

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Leading and Training NESB Colleagues

Course Overview