Cosensa - Training for PAs and EAs

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Course Overview

Our Training for PAs and EAs course provides Personal and Executive Assistants with everything they need to succeed in a demanding and continually changing role. Core skills like minute-taking, introduction to management tools and techniques to maximise productivity, as well as a range of other administrative duties are all covered

Content

Your role within the management team
Effective management and personal development skills

Techniques to progress and manage your own development
Management tools and techniques to maximise productivity

Identify objectives to increase productivity - your own and your manager's
Deciding what is important and what is not
Principles of managing people

The elements of management
The skills needed

The need for planning

Why plan?
7 Steps of Effective Planning
Prioritisation - Setting SMART Objectives - Working with others

Motivational factors
Effective delegation - when and how?

Influencing Skills

Communication skills
Providing crystal clear instruction
Getting ideas accepted

Being a team player

Expectations and work ethics
Assessing your team qualities

Personal Action Plans

Assertiveness skills
Appropriate minute taking skills

Learning outcomes

Who should attend

Level

Course benefits

Pre-course work

Further courses to consider

Certificates

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Training for PAs and EAs

Course Overview